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Chapter
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1
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Introduction
to Operations and Technology
Considers the role of operations and technology in the modern
world of business. It stresses: the growing importance of
managing operations and introducing technology as organizations
strive for success in an ever more competitive environment;
and the concepts apply to any type of organization, whether
seeking profits or not.
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2
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Definition
of Terms: What is Operations?
Sets out the classic definitions of operations. It considers:
operations as a system of inputs and outputs; the various
types of inputs; the transformation process; design and conformance
quality; and the relationship between operations and marketing.
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3
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The
Evolution of Operations
The modern day concepts of operations have grown out of the
thinking of a number of people over the last century. This
chapter examines how the concepts have evolved. It includes:
the early days of scientific management; the moves towards
a more people orientated approach; the focus on quality; attitudes
towards stock/inventory; the focus on the customer; the impact
of technology; and the flexible approach to operations in
the modern era.
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4
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The
E-Dimension
The Internet presents new challenges for operations. Chapter
4 explores the key issues, including: virtual operations;
the advantages of on-line transactions; how some organizations
use the Internet to gain competitive advantage; and case study:
Egg.
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5
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The
Global Dimension
Explores the key issues facing organizations that want to
operate globally, including: the key differences between operating
globally and locally; the impact on the way in which operations
are managed; the effects of culture; differences in technology;
strategic partnerships; and case study: British Airways.
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6
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Operations:
The State of the Art
Examines the key debates, including: When is a product not
a product? Which operating system? Fixed capacity or flexible
capacity? Push or pull? Costs or quality? The environment,
are you friend or foe?
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7
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Operations
Success Stories
Explains how Nissan easyJet, Ford and Nestle have applied
some of the operations concepts and introduced new technology
to achieve success. It includes: a case study of Nissan's
revival plan;a case study of easyJet's focus on keeping things
simple; and a case study of Ford and Nestle's approach to
the environment.
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8
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Key
Concepts and Thinkers
Operations and technology has a very wide range of concepts.
This chapter includes a glossary of the terms that are used.
It includes: explanations of the most common terms, grouped
around several key concepts; and key writers and thinkers.
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9
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Resources
Sets out the best resources for operations and technology,
including: books and articles; and Websites.
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10
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Ten
Steps to Making Operations Work
Provides 10 key steps to make the concepts work which are:
be clear about what the product is; identify any special characteristics;
forecast demand and the pattern of demand; plan to meet the
demand; identify the technology; select suppliers and partners;
decide your attitude towards inventory/stock holding; take
a positive approach to quality; motivate your staff; and be
environmentally friendly.
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