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Chapter
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1
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Introduction
to E-Processes
How electronic data communications and Internet technology
can be used in business; Identification of three important
production processes which can be improved by electronic operation:
pre-order processes, delivery processes, and post-order customer
management |
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2
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What
is E-Processes?
Effective
e-processes lead to greater cost-effectiveness; Areas of company
operations which can benefit from e-processes; Distinguishing
between e-processes and e-commerce; The road to e-processes:
four stages of development of e-process; The changes that
e-processes will bring. |
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3
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Evolution
of E-Processes
Origin
and rise of e-processes; Originally grew from wartime operational
research; Operations research as an analytical tool for e-processes;
Seven steps of operational research; Implementation and management
of e-processes. |
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4
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E-Dimension:
E-Processes
E-processes and e-business: managing IT-enabled operations;
E-processes and digitization of items, processes, and transactions;
Public administration and enterprise resource planning systems;
Selecting which data to use.
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5
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The
Global Dimension
IT, software, and the management of e-processes; e-operations
in e-business; next-generation e-operations; managing disparate
element. |
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6
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The
State of the Art
Best
practices in e-business: moving beyond the "e".
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7
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E-Processes
In Practice
Case
study: Logica plc and STP; Case study: Stryker Endoscopy;
Case study: ISite e-operations and Web-based applications. |
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8
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Key
Concepts and Thinkers
Those
who work in e-processes are developing their own language.
As well as studying a key financial services software provider,
this chapter includes a glossary which will help you to get
to grips with this new e-lexicon and with the key concepts
of e-processes. It also explains the ever-growing number of
acronyms that are being introduced around the subject.
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9
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Resources
E-processes and e-operations are emerging disciplines. Some
books relating to them are referred to in the text (see Chapter
5). This chapter identifies the best resources for e-processes
which are currently available. |
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10
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Ten
Steps to Making E-Processes Work
Rationalize your organization; Quantify your procedures; Apply
operational research; Define your e-process model; Audit your
proposed solutions and e-models. |
