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Chapter
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1
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Introduction
to Culture
An
organization's culture shapes how people think and behave.
This chapter explores the significance of organizational culture,
before concluding that organizations need to be conscious
of and manage the cultures in which they are embedded, or
else those cultures will manage them. |
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2
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What
is Culture?
Although
culture is most commonly defined as "the way we do things
around here," there are many definitions that we can
draw on to illuminate and deepen our understanding of the
concept. This chapter discusses a number of definitions by
various theorists and practitioners, before going on to examine
how subcultures form. |
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3
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Evolution
of Culture
As
long as there have been organizations, there have been organizational
cultures. As a concept, however, management theorists have
only been writing about culture for around 20 years. Edgar
Schein writes about three levels of organizational culture
- artifacts, espoused values and underlying assumptions.
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4
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E-Dimension:
Culture
The
Internet is having a significant impact on organizations and
hence organizational culture. |
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5
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The
Global Dimension
Although
it is fashionable to talk of the MacDonaldization of society,
many countries are displaying a distinct resistance to cultural
homogenization. This chapter explores how cultures vary between
countries. |
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6
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The
State of the Art
Four
classifications of culture Six factors which influence how
a culture develops Key issues in culture Key learning points
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7
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Culture
In Practice
There
is no such thing as a best practice culture. Different companies
of necessity will have different cultures; the crunch question
is whether a company's culture enables or stands in the way
of an organization achieving its objectives. This chapter
describes how a number of companies successfully addressed
cultural issues. |
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8
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Key
Concepts and Thinkers
This
section contains a selective glossary of key terms, key concepts
and key thinkers associated with organizational culture.
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9
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Resources
Countless
words have been written - directly and indirectly - about
organizational culture. This chapter identifies some of the
best resources around. |
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10
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Ten
Steps to Making Culture Work
Changing
an organization's culture is messy, complicated business.
Ten factors that are key to managing cultural issues effectively
Key learning points. |
