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Chapter
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1
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Introduction
to Knowledge Management
Knowledge
management was the business and technology term du jour of
1997. What is its current state? This introduction takes a
current perspective on knowledge management. |
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2
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What
is Knowledge Management?
Knowledge management brings to mind many things to many people.
But in a business setting, a practical definition prevails.
The basic definition of knowledge management is discussed,
as well as those concepts critical to its effective deployment.
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3
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Evolution
of Knowledge Management
Knowledge
is as old as time itself. But as a formalized business practice,
it finds its roots in the educated workforce that arose out
of WWII. From this time, it has evolved into a series of practices
and philosophical beliefs. This section traces the evolution
of knowledge management over the last 50-odd years, highlighting
major milestones and thinkers along the way. |
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4
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E-Dimension:
Knowledge Management
Clearly,
knowledge management is not about technology. But, technology
has heightened the need for, and powers of, knowledge management.
Practical technology approaches to knowledge management.
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5
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The
Global Dimension
Knowledge management is about the complete and open sharing
of knowledge across all boundaries, whether departmental,
corporate or regional. By its very definition it elicits global
cooperation. The examination of basic knowledge management
practices at the global level. |
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6
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The
State of the Art
Knowledge management is a subject ripe for debate and many
of the current burning issues are examined here. |
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7
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Knowledge
Management In Practice
What
can we learn from those that have gone before? Knowledge management
success stories include the following. Shell Oil - in deep
water over knowledge management. Norske Skog Flooring - laying
the ground to best sales practices. BAE Systems - changes
in culture takes knowledge to new heights. |
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8
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Key
Concepts and Thinkers
A
look at the language of knowledge, including: a glossary of
terms used in the knowledge management lexicon; and overviews
of key thinkers in the world of knowledge management.
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9
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Resources
Embark
into the world of knowledge management and you will quickly
discover that you are not alone. Traditional and cyber-based
resources abound. |
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10
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Ten
Steps to Making Knowledge Management Work
Though
no two knowledge management practices will be exactly the
same, there are critical, common steps to implementation that
should be practiced. Guidance is given on the following ten
steps that help to guarantee the success of a knowledge management
initiative. |
