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Chapter
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1
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Introduction
to Empowerment
This chapter considers: empowerment as the releasing of employee
potential; empowerment as the three-way relationship between
managers, their staff, and the organization; the need to adopt
a less-controlling management philosophy to facilitate empowerment;
and empowerment as a form of investment by the organization.
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2
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Definition
of Terms: What is Empowerment?
This
chapter considers the following concepts related to empowerment.
Empowerment is concerned with releasing the potential of employees
to assume greater responsibility. Empowerment is a dynamic,
three-way process. Delegation is not empowerment, but a step
along the road to empowerment. Empowerment is a process rather
than an event, although the latter may be held as a "rite
of passage." |
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3
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The
Evolution of Empowerment
This
chapter considers the following in relation to the evolution
of empowerment. Empowerment has occurred in the social as
well as the business environment. Empowerment becomes more
possible as the general level of education rises. Human organizations
have their roots in primate social systems. |
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4
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The
E-Dimension: Empowerment
This
chapter covers the role of information and communication technology
(ICT) in empowerment and includes: ICT as an agent of empowerment;
new technologies as employment opportunities; removing the
tyrannies of place and distance; education. |
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5
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The
Global Dimension
This
chapter considers the global implications of empowerment including:
the global marketplace; globalization; growth and empowerment;
the effect of the empowerment of the global customer.
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6
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The
State of The Art
This
chapter considers current views and practices on empowerment
with reference to: the key elements to empowerment; the commitment
of the organization, managers and staff; the importance of
goals and norms; the facilitating and leadership role of managers.
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7
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Empowerment
in Practice
This
chapter contains three case studies on organizations that
have demonstrated success in empowering employees. Two of
the three, Mary Kay (a US-based cosmetics operation) and Toyota
(a Japanese/global automobile manufacturer) are straightforward
examples of good organizational practice. |
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8
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A
Glossary of Empowerment
This
chapter consists of the following: a glossary for empowerment;
and information on key thinkers in the field of empowerment.
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9
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Key
Concepts and Resources
This
chapter lists resource material relevant to empowerment: books;
journals; and Websites. |
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10
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Ten
Steps to Making Empowerment Work
This
chapter contains 10 steps to assist the empowerment process.
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