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Chapter
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1
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Introduction
to Training and Development
Looks at the role of training and development in the modern
world of business. It considers the following. The growing
recognition by organizations of the importance their people
play in their success. Why training and development are important.
The importance of training and development to each individual,
whether manager or junior. The application of the concepts
to any type of organization.
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2
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What
Are Training and Development?
Explores what people mean when they talk about training and
development. It considers the: definition of training and
development; differences between training and development;
links with motivation; links with performance management;
training needs analysis; training objectives; methods of training;
who drives training and development?
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3
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The
Evolution of Training and Development
An analysis of how the concepts have evolved. It includes:
reinforcement theories; cognitive theory; evaluation; competency
approaches; experiential learning; team development; self-development;
mentoring; coaching; open learning.
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4
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The
E-Dimension
The Internet presents new opportunities. Chapter 4 explores
the key issues, including: how the new technology is used
in training and development from the perspectives of: the
organization; the team; the individual; tracking training
and development; case study: PowerGen.
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5
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The
Global Dimension
Looks at the application of training and development concepts
in the global marketplace, including: cross-cultural approaches;
maintenance of standards; interaction with learners; use of
technology; case study: ExxonMobil.
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6
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The
State of the Art
Examines the key debates, including: the role of training
and development in change; open learning versus traditional
approaches; competency frameworks; coaching and mentoring;
methods of development; evaluation: chicken or egg? educating
the customer.
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7
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Success
Stories
This chapter includes case studies of: American Airlines,
Financial Services National Training Organization (FS NTO),
UK, Commonwealth Bank of Australia, National Air Traffic Services
Ltd.
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8
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Key
Concepts and Thinkers
Training and development have a very wide range of concepts.
This chapter includes a glossary of the terms that are used.
It includes: explanations of the most common terms; key writers
and thinkers.
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9
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Resources
Sets out the best resources for training and development,
including: books and articles, Websites, magazines, institutes.
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10
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Ten
Steps to Making the Concepts Work
Provides ten key steps to make the concepts work. Identify
the knowledge, skills, and attitudes needed to carry out the
job or range of jobs. Carry out an analysis of the current
level of knowledge, skills, and attitudes, and establish the
training gap. Set priorities. Identify training objectives.
Decide how success will be evaluated. Set out individual action
plans. Identify the technology. Identify training providers.
Deliver the training. Evaluate success.
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