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Chapter
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1
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Introduction
to Flexible and Virtual Working
Remote working, teleworking, and telecommuting are re-shaping
the way we work, the way we manage others, and the understanding
of what companies and jobs are now and how they will be in
the future. |
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2
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What
is Flexible and Virtual Working?
Including a study of Jack Nilles, the "father of telecommuting,"definitions
of "teleworking" and "telecommuting," a look at five different
kinds of remote working, a consideration of remote working
as a means of tapping into a talent pool no matter how far-flung
the individuals may be, and a look at how remote working can
benefit the environment. |
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3
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The
Evolution of Flexible and Virtual Working
Starting with the invention of the telephone and its impact
on remote working, and moving through to the coming of age
of remote working with the advent of the personal computer
and the subsequent explosive growth in telework, this chapter
continues with a look at the rise of remote working outside
of the US, its birthplace, and considers how the European
model may well outstrip the US, while the Japanese approach
looks set to lag. The chapter concludes with a time-line of
major events. |
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4
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The
E-Dimension
This chapter highlights the extraordinary growth of the Internet
and its implications both for companies and for the individual
workers involved in remote work. |
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5
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The
Global Dimension
Starting with the issues of global remote working for companies,
this chapter takes a look at the development and possibilities
of virtual call-centers, the ability for single companies
to span entire continents, and the feasibility of turning
traditional challenges, such as different time zones, into
a competitive advantage. The second part of the chapter looks
at what globalization means for individuals, particularly
in terms of matching skill-sets to jobs (wherever they may
be), and the role of the mobile worker: the road warrior.
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6
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The
State of the Art
A chapter which looks at the technologies reshaping the way
we work and in particular the local radio network technology
Bluetooth, the potential of third generation telephony bringing
broadband to the mobile handset, and of DSL and satellite
bringing broadband to the home. The future of virtual conferencing,
tele-immersion, is considered, as well as the importance of
both Virtual Private Networks and Voice-over IP for the future
of virtual and decentralized companies. |
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7
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In
Practice ¿ Flexible and Virtual Working Success Stories
Taking a look at different approaches to remote working from
around the globe, including remote working for remote areas
- with examples from the Hebrides islands off Scotland - and
the mathematics of savings for a large corporation, courtesy
of AT&T. The best solutions for the individual road warriors
are catered for with the NewsGear project while potential
hurdles for remote working are observed at work in Japan.
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8
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Key
Concepts and Thinkers
A glossary of key concepts, from "adhocracy" to "virtual company,"
and a look at some of the principal proponents of remote working.
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9
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Resources
Extensive listings of Websites and books with relevant information.
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10
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Ten
Steps for Making Flexible and Virtual Working Work
A step-by-step checklist of the hows and whys of ensuring
remote working is both appropriate to the task and successfully
implemented. |
