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Chapter
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1
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Introduction
to Stress Management
Costs; Human factors; Responsibilities; Conclusions.
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2
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What
is Stress Management?
Understanding stress; Stress and work; Conclusions
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3
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Evolution
of Stress and Stress Management
Shell shock; Scientific management; Costs; Conclusions
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4
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The
E-Dimension
Work structure and environment; Communications and information;
E-markets; Management and supervisory style; Use and value
of technology; Conclusions; Best practice casestudy: Tescodirect.com
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5
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The
Global Dimension
Acceptance of stress as a problem; Cultural, social, and ethical
constraints; Managing across cultures; Conclusions; Best practice
casestudy: Oxfam;
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6
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The
State of the Art of Stress Management
Collective organizational attitudes; Managerial expertise;
Conclusions;
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7
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Stress
Management in Practice
Nike; Sony; Broadmoor Hospital (UK); Semco;
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8
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Key
Concepts and Thinkers
Glossary; Related concepts and thinkers;
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9
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Resources
Organizational and environmental analysis; Organization acceptance
and understanding; Cultural issues; Serious problems; Conflict;
Labor relations and staff management problems; Managing other
symptoms; Barriers and blockages; Repetitive Strain Injury
(RSI); Management style and priority;
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10
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Ten
Steps to Making Stress Management Work
Organizational and environmental analysis; Organization acceptance
and understanding; Cultural issues; Serious problems; Conflict;
Labor relations and staff management problems; Managing other
symptoms; Barriers and blockages; Repetitive Strain Injury
(RSI); Management style and priority
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